The Process of Customising Jewellery

Welcome to our jewellery platform. In order to ensure that you can enjoy our high-quality customised service, please read the following information carefully:

Customised Service Types

Design and Communication: The design of this type of product is more complicated, so we suggest communicating with our design team in detail to ensure the final product meets your expectations. We will finish the design layout within 24 hours after we communicate all details. Payment Methods: These products support instalment payment. Just deposit US$100.00 to start. Production Cycle: Due to the complexity of the production process, the production cycle is 30 days. We'll update you on the progress in the meantime. We kindly ask for your understanding and patience during this period.

After-Sales Service

Return Policy: Due to the special nature of customised products, no return or exchange will be accepted for non-quality problems. If the product has quality issues, please contact us within 7 days after receiving the goods, and we will provide repair or remake services. Warranty Service: We provide one year of free warranty service for all customised products. Repairs beyond the warranty period will be charged appropriately.

Notes

Design Confirmation: Once the customised design is confirmed, it cannot be modified. Therefore, please be sure to check all design details in detail before confirmation. Delay and Compensation: If there is a delay due to force majeure, we will notify you in the first instance and negotiate a reasonable solution.

↓↓↓Learn more about fine design jewellery?↓↓↓

Fine Setting Hip Hop Jewellery Customisation Process

In order to help you understand the process of customising our Fine Setting Hip Hop Jewellery and to ensure that each piece is perfectly suited to your expectations, we have created a detailed guide to the customisation process. Please feel free to contact us after reading it so that we can provide you with the best customisation service.

  • Understanding Needs: In the initial stage of the customisation process, our customer manager will have a detailed one-on-one communication with you to understand your style preference, budget range, and specific design ideas or reference illustrations.
  • Design Suggestion: Based on your needs, we will provide an initial design suggestion, discussing different stones, materials, colours, and settings to help you develop a clear concept of your customisation.
  • Design Layout: After confirming your needs, our designers will create a preliminary design drawing for you so that you can visualise how the finished product will look. This process usually takes 1 working day.
  • Design Confirmation: We will review the layout with you and make any necessary adjustments. This stage is a critical step in ensuring that the design meets your expectations, so please double-check every detail.
  • Gemstone Selection: If your customisation needs involve the selection of gemstones, we will provide a variety of gemstone samples for you to choose from and offer professional advice to help you select the most suitable gemstone.

Note: We charge $100 USD for a painting layout. The amount is paid to the designer. This means we do not support a full refund if you are not satisfied. We can only negotiate a 10%-20% refund.

  • Detailed Quotation: After the design is confirmed, we will provide a detailed quotation listing the materials required, workmanship, and estimated duration. This quotation will include all cost breakdowns.
  • Payment by Instalments: For your convenience, we offer flexible payment by instalments. You can make a 50% down payment at the time of order confirmation, and the remainder will be paid upon completion of production.

3D Design Drawing

3D design drawing is the first step. At this stage, our professional designers will use advanced 3D modelling software to create a realistic digital model based on our layout and requirements and preliminary design sketches. This 3D model not only accurately shows the appearance and structure of the jewellery, but also helps you fully understand every detail of the finished product before production.

Fine Handmade

Once the sketches are confirmed, we will enter the production phase. Our team of artisans will transform the design drawings into physical objects using state-of-the-art technology and traditional handcrafting techniques. Each piece of jewellery is finely ground, set, and polished to ensure the highest quality.

Quality Control

At each stage of production, we conduct strict quality checks to ensure that every stone is securely set and every detail is flawless.

Regular Updates: During the production process, we will provide you with regular progress reports, including production photos and videos, so that you can keep track of the production progress in real time. You can also contact us at any time to find out the current production status.

  • Final Confirmation: After the jewellery is finished, we will take photos of the finished product for your confirmation. If you are completely satisfied with the finished product, we will arrange for shipment.
  • Payment of Final Payment: After confirming the finished product, you need to pay the remaining balance. We will arrange shipment immediately after we receive the full payment.
  • Secure Delivery: We use certified jewellery carriers and are insured to ensure that your customised jewellery arrives safely and quickly. You will receive detailed logistics tracking information.
  • Quality Guarantee: All custom-made hip hop style fine setting jewellery comes with a 2-year quality guarantee. If there is any quality problem during the warranty period, we will provide free repair service.
  • Long-Term Maintenance: We recommend regular care and maintenance of your jewellery to keep it in the best condition. You can contact our after-sales team for professional jewellery care advice and services.
  • Customised Lead Time: Due to the complexity of fine set jewellery, the production lead time is around 30 days, which may vary depending on the complexity of the design.
  • Non-Modifiability: Please make sure that all details meet your expectations before the design is confirmed, as the design cannot be changed once production has started.

Thank you for choosing us for your fine set custom hip hop style jewellery. We look forward to creating a unique piece of art for you. Please feel free to contact us with any questions you may have.

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