• Understanding Needs: In the initial stage of the customisation process, our customer manager will have a detailed one-on-one communication with you to understand your style preference, budget range, and specific design ideas or reference illustrations.
• Design Suggestion: Based on your needs, we will provide an initial design suggestion, discussing different stones, materials, colours, and settings to help you develop a clear concept of your customisation.

• Design Layout: After confirming your needs, our designers will create a preliminary design drawing for you so that you can visualise how the finished product will look. This process usually takes 1 working day.
• Design Confirmation: We will review the layout with you and make any necessary adjustments. This stage is a critical step in ensuring that the design meets your expectations, so please double-check every detail.
• Gemstone Selection: If your customisation needs involve the selection of gemstones, we will provide a variety of gemstone samples for you to choose from and offer professional advice to help you select the most suitable gemstone.

Note: We charge $100 USD for a painting layout. The amount is paid to the designer. This means we do not support a full refund if you are not satisfied. We can only negotiate a 10%-20% refund.

• Detailed Quotation: After the design is confirmed, we will provide a detailed quotation listing the materials required, workmanship, and estimated duration. This quotation will include all cost breakdowns.
• Payment by Instalments: For your convenience, we offer flexible payment by instalments. You can make a 50% down payment at the time of order confirmation, and the remainder will be paid upon completion of production.

3D Design Drawing

3D design drawing is the first step. At this stage, our professional designers will use advanced 3D modelling software to create a realistic digital model based on our layout and requirements and preliminary design sketches. This 3D model not only accurately shows the appearance and structure of the jewellery, but also helps you fully understand every detail of the finished product before production.

Fine Handmade

Once the sketches are confirmed, we will enter the production phase. Our team of artisans will transform the design drawings into physical objects using state-of-the-art technology and traditional handcrafting techniques. Each piece of jewellery is finely ground, set, and polished to ensure the highest quality.

Quality Control

At each stage of production, we conduct strict quality checks to ensure that every stone is securely set and every detail is flawless.