1. What materials do you use?

We strive to fully meet our customers’ customization needs. The primary metals we use include:

✔ Gold-plated brass

✔ Sterling silver

✔ Solid gold (8K, 10K, 14K)

For stones, we offer a wide selection, including:

💎 Cubic zirconia

💎 Moissanite

💎 Lab-grown diamonds

💎 Natural diamonds

💎 Colored gemstones (rubies, amethysts, etc.)

Please describe your specific requirements in detail, and we will recommend the best options to match your vision.

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2. How can I be sure that the materials are authentic?

We ensure material authenticity by engraving appropriate hallmarks on our products. According to international jewelry standards:

✔ “Silver 925” indicates sterling silver.

✔ “Au 417” denotes 10K gold.

If needed, we can also arrange for professional certification before shipping for additional verification.

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3. How can I make a payment? Do you offer installment plans?

We accept:

✔ Credit cards

✔ PayPal

For installment payments, you can choose:

💳 PayPal Installments – Available at checkout.

💰 50% Deposit Option – Pay 50% before production, balance due before shipping.

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4. How do you ensure the security of my payment?

We provide secure payment methods, and PayPal Buyer Protection ensures refunds for wrong or undelivered products.

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5. Is shipping safe?

We use trusted international couriers:

🚚 FedEx

🚚 DHL

🚚 UPS

✔ Complimentary shipping insurance included. If a package is lost, we will promptly remake the item.

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6. Is custom jewelry more expensive than ready-made jewelry?

Not necessarily. Since we control materials and pricing, custom jewelry can be affordable based on your budget.

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7. What is the price range for custom jewelry? Is there an extra fee for custom designs?

No extra fees for custom designs! The $100 deposit is applied toward the final price. Pricing depends on design complexity and materials.

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8. How long does it take to create a custom piece?

⏳ 3 business days for CAD design.

🛠 2-3 weeks for production.

For complex designs, we may extend the deadline with prior communication.

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9. How should I care for my jewelry?

Check our Jewelry Care Guide for complete details.

🔹 Regular Maintenance

✔ Professional cleaning every 6 months.

✔ Tighten loose stones periodically.

❌ When to Avoid Wearing Jewelry

✅ Sports & Heavy Lifting – Avoid accidental impact.

✅ Gardening & Household Chores – Protect from dirt and chemicals.

✅ Showering & Swimming – Avoid soaps, lotions, and chlorine.

⚠ Ultrasonic Cleaning – What to Avoid

These gemstones should never be placed in an ultrasonic cleaner:

🚫 Emerald

🚫 Pearl

🚫 Opal

🚫 Tanzanite

🚫 Peridot

💎 Metal Care

Gold-Plated Jewelry

✔ Keep it dry.

✔ Store separately to prevent wear.

White Gold & Rhodium Plating

✔ Rhodium plating fades over time.

✔ Re-plating restores its brilliance.

Platinum

✔ Extremely durable and hypoallergenic.

✔ Requires proper care to avoid scratches.

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📩 Need Assistance?

If you have any questions, feel free to contact us!