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Every custom jewelry piece from Kegan Design is backed by our 2-year limited warranty.
This warranty covers:
– Manufacturing defects
– Loose stones (non-impact related)
– Clasp or chain breakage
– Uneven or premature plating wear (non-chemical-related)
We stand behind the quality of our craftsmanship and materials, and want you to enjoy your piece with confidence.
✓ Covered:
– Defects in materials or craftsmanship
– Loosening of stones (under normal wear)
– Broken clasps, prongs, or links not caused by impact
✘ Not Covered:
– Damage caused by dropping or hitting the jewelry
– Exposure to harsh chemicals (perfume, lotion, cleaners)
– Tarnishing due to improper storage or failure to dry after water exposure
– Unauthorized modifications or repairs
Our jewelry pieces are electroplated with real gold and built to last. They are safe to wear while showering or swimming, but proper aftercare is essential to maintain their shine and durability.
Here’s how to take care of your piece:
✅ You can wear your jewelry while showering, sweating, or swimming (including pools or the sea)
⚠️ After exposure to water — especially chlorinated or salty water — please pat the jewelry dry with a soft cloth as soon as possible
🧴 Avoid applying lotion, perfume, or other chemicals while wearing the jewelry
🛑 Do not store the jewelry while wet — always ensure it’s dry before putting it away
Taking a few seconds to dry your jewelry after water exposure helps prevent long-term fading or dullness, and ensures your piece stays brilliant over time.
If your item requires repair under warranty:
– Please email us with your order number and clear photos/videos of the issue
– If approved, you will ship the item back to our workshop (you cover the return shipping)
– We will handle the repair and send the item back to you at our cost
For minor issues (e.g., polishing), we may recommend local repair and offer a partial reimbursement case-by-case.
Even after the warranty ends, we offer affordable after-sales services, including:
– Polishing
– Re-plating
– Stone replacement
– Chain/clasp repair
Contact us for a quote based on the repair needed.
Q: Do I need to send the jewelry back for repair?
A: Yes, you will ship the item to our workshop (return shipping at your cost). We will cover the shipping back to you.
Q: Can I do the repair locally?
A: For minor issues, we may allow local repair and offer a partial reimbursement. Please consult us first.
Q: How long does repair take?
A: Usually 7–15 business days from the time we receive the item, depending on the issue.
Q: Can I wear my jewelry in water?
A: Yes, you can shower or swim with your jewelry. Just be sure to dry it immediately afterward to maintain the plating’s shine.
Q: Can I extend the warranty?
A: Currently we do not offer warranty extensions, but all paid repairs after the warranty are handled affordably and quickly
Email us anytime at： info@kegandesignjewelry.com
Back to Custom Process: https://kegandesignjewelry.com/how-to-customize/
Shipping Info: https://kegandesignjewelry.com/shipping-delivery/
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